Email to info@mammoth395.com
State the story line: Where am I going
State you opinion: Truth or BS
Today's story line: "Where am I going"
Guest: "Hi, we are 4 hrs from Mammoth where do I pick up the keys?"
Employee: "can you please let me know what unit you are staying in?"
Guest: "the one that sleeps 4"
Employee: "sir, we have multiple properties that sleep 4. Can you give
me the name of the complex?"
Guest: "it is in Mammoth Lakes"
Employee: "okay, we have many properties in Mammoth Lakes. Can I get a
name on the reservation?"
Guest: "I don't know what name it is under but I do have a reservation
receipt"
Employee: "great, can I have that number please?"
Guest: "it's in the trunk."
Employee: "pause (not sure how to answer). I am going to need that
number to locate your reservation"
Guest: "Okay, I will have to call you back"
Employee: "terrific, I will wait for your call"
have not heard from guest yet...
Did this guest really leave on vacation at 8 pm not knowing where they were going, not knowing the name on the reservation, not having looked at their check-in instructions? Was this phone conversation a "Truth or BS?"
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( 3 / 6125 )Pictures say it all no need for words.
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( 3 / 6709 )As an MVP Season Pass holder I was very disappointed thus far this year with the ability to use my pass as the snow conditions were "poor" at best. But then the snow came and things were great again. Now the good part Season MVP pass holders received an email from Rusty Gregory that was surprising and also welcomed. Thank you Rusty.
"I'm looking out my window at the top of the mountain as I write this and for the first time this season it looks like a real Mammoth Mountain winter. February is off to a big start with nearly 5 feet of new snow. Avalanche control work has just finished and skiers and riders are ripping up the powder under blue skies. 100% of Mammoth Mountain and most of the June Mountain terrain is now skiable and all lifts will be open at Mammoth as soon as we can shovel them out. I'll make this short because I want to get out of my office and on the mountain to try out my new powder skis for the first time this season.
I have often said that MVP members are our most loyal customers and most important guests. You're the reason that our operating crews have worked so hard on snowmaking in order to keep the mountain open top to bottom despite Mother Nature's lack of cooperation earlier this season. To put some money where my mouth is and to celebrate Mammoth Mountain's 60th Anniversary, I have asked our Marketing Department to give all adult and senior MVP members a $60 gift card to spend on anything we sell, including next year's MVP which goes on sale late March. Pick yours up at one of the base lodge ticket windows by April 30th. View the website for details.
President's Weekend is only days away so make your plans to join me on the hill this weekend and for the remainder of what is shaping up to be a long winter and spring ski and snowboard season from here on.
Hope to see you soon."
Best Regards,
Rusty
Rusty Gregory
CEO, Mammoth Mountain
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( 3 / 6905 )Mammoth Lakes’ Olympians Competition Schedule:
February 11 : Greg Bretz in Men’s SNowboarding Halfpipe
and Kaya Turski in Women’s Skiing Slopestyle
February 12: Stacey Cook in Women's Downhill Skiing (alpine) and Kelly
Clark in Women's Snowboarding Halfpipe
February 15: Stacey Cook in Women's Super G Skiing (alpine)
February 17: Trevor Jacob in Men's Snowboard Cross
February 20: John Teller in Men's Ski Cross
Kelly Clark
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