New series called "Truth or BS" send your votes in and at the end of the week we will share how you voted and reveal the actual answer on the Blog. Be prepared to LOL and be amazed!!!
Employee: "Thank you for calling Mammoth Rental By Owner. This is Jamie, how can I help you?"
Guest: "Yes, I need to cancel my reservation."
Employee: “You can definitely cancel your reservation. Can I get your information so I can look up your reservation, please? ”Customer gave me their information and where they were staying.
Employee: "It looks like you are within the 14 day period, so we are going to have to charge you a 25% cancellation fee."
Guest: “But I am telling you verbally to cancel the reservation. So you can’t charge me a fee.”
Employee: “Ma’am, you agreed to the rental contract. It is binding. Do you recall checking boxes to agree to the rental terms when you booked your reservation?”
Guest: “Yes, I agreed to the terms of the rental contract. But it’s void because I’m telling you verbally to cancel it.”
Employee: “Telling us to cancel the contract does not void it. That’s like calling my cable company and saying my contract is invalid and I don’t owe any more payments because I am telling them verbally it’s cancelled.”
Guest: “But I am saying it. Verbally. So now I should not be charged a fee for cancelling.”
Employee: Unfortunately, this is the owners’ contract and it is binding and you agreed. The charges are what they are. I can see if the owner wants to consider other terms but I can not confirm that till I speak with the owner.
Guest: Yes, yes call the owner and see what you can do.
After about 15 minutes and speaking with the owner employee call the guest back.
Employee: Hello Mrs M*******, this is Jamie with Mammoth Rental By Owner. I spoke with the Owner of the property and they owner does not want to negotiate the contract. The Owner stated that you saw and agreed to the contract prior to booking your reservation and that the terms and conditions are binding.
Guest: OK then, I guess it just sucks that I can’t cancel my reservation and get a full refund just because its 1 day before we are scheduled to come.
Employee: Ma’ma, is there any thing else I can help you with?
(I sent her a copy of her rental contract. Hopefully someone helped her to understand what a contract was.)
#mammoth395 #truthorbs #mammothfun
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